Show Me The Money
I have been moving this week.
I am nearly done.
I have noticed an interesting phenomenon though.
Businesses trying to talk me in to giving them LESS money.
I was able to keep the same company for my internet service.
So I called them and asked them to transfer service to my new address.
The lady on the phone said
“I see you currently have the XYZ plan. Your new place has fiber so you can get the ABC plan for $xxx more”
Happy about this I said “Yeah! Give me the best you have!”
She said: “Well the best we have is the 123 plan” she said apprehensively. “That costs $$$$ MORE per month”
She hadn’t offered me the best, most expensive service!
I said that was fine, and wrapped up the call.
Today I spoke to a cleaning service about my old place.
The lady on the phone this time said:
“We have our deep cleaning service that costs $55 per hour and would take 3 – 4 hours given your square footage”
I told her that sounded great (I was pumped that I was going to get out of this for less than $200)
“We also have our general cleaning service that just covers ZZZ and that costs less at…”
And I cut her off and told her the deep cleaning was fine.
She seemed perplexed. It was like she was trying to talk me out of it!
This is crazy to me!
Maybe I am just looking at it from a business owner’s point of view but why would you ever not offer someone the best option you have?
Sure you might think its not the best fit for them… but from a very brief phone conversation… how are you better qualified to determine that than your prospect is?
It makes me wonder how many millions of dollars companies lose a year because their employees are afraid to ask for the sale, or make the best offer.
So my point is this:
If you own a business, are in sales, or are a customer representative of some sort ALWAYS, ALWAYS, ALWAYS give your prospect the chance to spend as much money with you as possible.
If you own a business and have people interacting with your prospects, consider auditing their conversations to make sure they aren’t costing you $$$ by being afraid to ask for the most amount of money possible.
Oh and if you want to see an example of being offered the most expensive product available, feel free to message me.